"We're in the communications business right?" Words often heard when communications break down on set and it's somewhat true. "Well, for a bunch of people in the communcations business....", yet another phrase we often hear.
Over the last few weeks, Alyssa Davis, our office manager, and I, have been examining the way we communicate with our customers here at Hammer Lighting & Grip. In respect to economic conditions of the recent past we've been hobbling along on a 20 year old phone system that was in the building when I bought it. We've all recognized its limitations and have been frustrated by them. We both feel like we'd like for you, our lighting and grip customers, to be able to reach us faster and easier. So, now, 2 1/2 years later we're embarking on the journey to replace our whole phone system. We have partnered with Cincinnati Bell to set up a cutting-edge commucations platform that will help get you to a real person faster when you call for your next lighting rental need. In the coming weeks we'll be making dramatic changes. When you call us for your next generator rental, grip truck, or for one of our camera dollies you'll first hear an auto-attendant. That auto-attendant will allow you to select which of us you'd like to talk to. Your call will be routed to that person's desk and company mobile phone simutaneously making (317)547-4747 the only number you'll ever need to call. Forget everyone's mobile numbers, forget having to call back, this will be the easiest and fastest way for us to serve you! I'll be further updating here soon as we bring this exciting new system online!
Over the last few weeks, Alyssa Davis, our office manager, and I, have been examining the way we communicate with our customers here at Hammer Lighting & Grip. In respect to economic conditions of the recent past we've been hobbling along on a 20 year old phone system that was in the building when I bought it. We've all recognized its limitations and have been frustrated by them. We both feel like we'd like for you, our lighting and grip customers, to be able to reach us faster and easier. So, now, 2 1/2 years later we're embarking on the journey to replace our whole phone system. We have partnered with Cincinnati Bell to set up a cutting-edge commucations platform that will help get you to a real person faster when you call for your next lighting rental need. In the coming weeks we'll be making dramatic changes. When you call us for your next generator rental, grip truck, or for one of our camera dollies you'll first hear an auto-attendant. That auto-attendant will allow you to select which of us you'd like to talk to. Your call will be routed to that person's desk and company mobile phone simutaneously making (317)547-4747 the only number you'll ever need to call. Forget everyone's mobile numbers, forget having to call back, this will be the easiest and fastest way for us to serve you! I'll be further updating here soon as we bring this exciting new system online!
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